Account Manager

Remote - United States
Full-Time
Apply Now

Due to the rapid growth of DignifiHealth, we are looking to add driven Account Managers to deliver world-class service to our clients. The Account Manager role is an exciting opportunity to exceed current clients’ expectations with consistent communication, training, and problem solving. As a key contributor to the success, we are looking for ethical, honest, competitive, and self-driven professionals to manage large platform roll outs, diligently maintain our market presence, and ensure client satisfaction.

About DignifiHealth

DignifiHealth is a seamless suite of healthcare solutions and technologies that provides healthcare providers and employers with a holistic understanding of the health of their patient and employee populations and offers individuals frictionless access to virtual care visits, transparent pharmacy benefit, chronic disease management, and remote patient monitoring. From proactive health management to real-time diagnosis and treatment, our best-in-class platform eliminates inefficiencies the healthcare supply chain and delivers proprietary insights to help create a healthier patient and workforce population.

Responsibilities

  • Coordinate all resources for flawless execution of client projects and platform roll out
  • Ensure projects are delivered on-time, within scope, and within budget
  • Ensure resource identification, availability, and allocation
  • Track project timelines and performance, working with client on short and long term goals and priorities
  • Establish and maintain customer service and relations
  • Communication and follow up of service issues with resolution in a timely manner
  • Review reports on a daily, weekly, and monthly basis to identify and monitor sales/implementation progress at the individual account level
  • Perform account level collaborative business reviews
  • Collaborate with customer service and sales administration
  • Collaborate with product team to relay customer feedback and shape product feature roadmap and enhancements
  • Manage pricing and service-related activities
  • Establish and maintain customer relationships
  • Identify new account and new business opportunities
  • Utilize CRM programs to maintain communication with company leadership
  • Develop spreadsheets, diagrams, and process maps to document needs
  • Other duties as assigned

Qualifications

  • Bachelor’s degree in a relevant field (or 5 years of successful account management experience)
  • 1-4 years of account or project management experience
  • Ability to travel (expected less than 25%)
  • Excellent organization skills
  • Lean or Six Sigma process improvement experience preferred
  • Hospital/Healthcare experience preferred
  • Ability to deal with difficult situations in a positive manner
  • Proven ability to manage full life cycle projects and bring projects in on time
  • Proven ability to be proactive
  • Ability to work with minimal supervision in a detail focused, results oriented environment
  • Skilled in problem solving techniques
  • Strong written and verbal communication skills
  • Looking to work as part of a team
  • Interested in advancement opportunities
  • Strong customer service experience

The following computer proficiencies are required:

  • MS Excel (Intermediate/Expert)
  • MS Word (Intermediate/Expert)
  • Power Point (intermediate/Expert)
  • CRM management experience (Salesforce, HubSpot, Trello, etc.)

Benefits

Our benefits continue to grow and evolve as our company grows.  The following benefits are planned for this calendar year and you will be eligible for coverage and enrollment immediately upon availability of each.

  • 12 paid holidays per year
  • Paid time off (PTO)
  • Work from home with flexible hours
  • Bonus and incentive opportunities
  • 401k retirement plan
  • Profit share
  • Health, vision, and dental insurance
  • Travel and expense reimbursement

Apply for this position

Max file size 10MB.
Uploading...
fileuploaded.jpg
Upload failed. Max size for files is 10 MB.